Monthly Archives: September 2009

The Future is Ecommerce

Recently, I was interviewed by international newspaper, China Daily, for their 60th anniversary feature commemorating the creation of the People’s Republic of China. The supplement, which hit newsstands this morning, was entitled “60 People, 60 Stories” and highlighted China’s most promising growth industries and the people who are leading them.

Ecommerce stood out and I was humbled to be among some impressive market-makers. With hard copy distribution to 150 countries throughout the world and 12 million hits a day on the China Daily site (http://www.chinadaily.com.cn), 2/3 of which are from outside of China – I hope that entrepreneurs and small business owners around the globe will not just learn more about my company, but also understand more about the opportunities ecommerce with China can offer them.China ecommerce snapshot

I’ve included the article below; you can read the whole feature here. Let me know what you think!

*Online Help*

After Diane Wang sold her online store to Internet giant Amazon.com for $75 million in 2004, an investor offered her $50 million to “build another Joyo”.

But Wang said “no”.

“It wouldn’t have been exciting for me to do something I had already accomplished,” says the 41-year-old Wang, who left Joyo.com in a management reshuffle.

She now heads online trade website DHGate.com, which connects small- and medium sized cross-border traders. Founded in 2004, her business has grown by more than 25 times in the past few years.

While China’s foreign trade has been hit hard by the financial crisis, Wang believes these are the most exciting times for Chinese online businesses.

“The financial crisis changed how foreign trade is conducted,” Wang says.

“Small-and medium-sized enterprises (SMEs) are going to play a bigger role with the help of e-commerce.”

Affected by the financial crisis and economic downturn, China’s foreign trade dropped to $946 billion in the first half of the year, 23.5 percent lower than the same period last year. In Dongguan, the center of the world’s workshop, thousands of export companies closed last year amid the slowdown.

But for small-and medium-sized trade companies, e-commerce has become a helping hand in surviving the crisis – and beyond.

David Wei, CEO of online giant Alibaba.com, which has Yahoo as its largest stakeholder and is listed on the Hong Kong Stock Exchange, quotes third-party figures as saying that SMEs trading online are five times more likely to survive the crisis than those that do not.

Statistics from the Internet research company iResearch Consulting Group show China’s e-commerce transactions reached 2.97 trillion yuan in 2008, 42 percent higher year-on-year.

SMEs accounted for 38 percent of all transaction volume in 2008, but the ratio is forecast to reach 46 percent in 2012.

Sun Chonghui, an analyst with Shanghai-based iResearch, says SME’s desperate needs to reduce costs and the emergence of second-generation online trading platforms contributed to the growth amid the difficulties.

While the first e-commerce platforms like Alibaba are mainly information platforms to connect buyers and sellers, second-generation websites like DHGate focus on transactions.

On DHGate, users can finish all processes from displaying products, quoting, signing contracts, securing letters of credit and finding a delivery company, aside from production and transportation. When the transactions are done, DHGate then charges buyers commissions of between 3 to 10 percent.

“Our model is ‘pay for performance’,” DHGate’s Wang says.

Despite the financial crisis, she says transactions on DHGate hit 1 billion yuan in the first half.

The transactions on the website in 2008 were $200 million.

With these one-stop services, SMEs can start their online shops without even knowing English, because there are three translation companies, more than 20 logistics firms and a dozen means of payment including PayPal.

Li Meng, a 25-year-old Beijinger who lost his job in the summer of 2007 only one year after graduating from college, now runs a fishing lure shop on DHGate.

“I was really scared around August last year. There was not a single new buyer for several months; I knew the financial crisis had really come,” says Li, who now makes more than $5,000 a month.

At that time, he just had one US-based customer, whose continuous purchases kept Li’s business alive.

“I think it was because my timely delivery and reputation in the online community,” Li says.

“Those factors made him trust me.”

 

Blog of the Month: A Secret Weapon for Business Owners

I got really excited when I came across this post by Rieva Lesonsky on The Small Business Blog because a) it provides information that brings real value to US small business owners and b) it represents the very spirit of sharing that I hope to encourage here on my own blog.

Rieva has written about the Association of Small Business Development Centers, a body that provides support to entrepreneurs and small businesses across America. I know not all of you are in the U.S., and I hope those of you in other locations will share details of the body that offers similar services in your area. I will also do a bit of further investigating!

asbdc-logo

Because small business owners and entrepreneurs most often have to be the CEO, sales manager, marketing director, accountant, web developer, legal team, etc all rolled into one, it is great to know that affordable (or free) government subsidized support is out there. And this blog lets you know how to find it.

Read the whole article here. Here is the gist:

“… the SBDCs offer free consulting and low-cost training to the more than one million U.S. business owners who pass through their doors every year. That means you. Need help writing your business plan? The SBDC can help. How about learning how to optimize your Web site? They can assist you with that as well. In fact, SBDCs can help you learn the intricacies of business software, teach you about the latest business trends, and even fill you in on how to use sites such as Twitter or Facebook to grow your business.”

High 5!

My company recently celebrated its 5th anniversary. According to the U.S. Small Business Administration, roughly 50% of small businesses fail within the first five years; so this milestone is something I am rather pleased to be celebrating!  

anniversary_cake

Over the last five years I’ve learned a great deal about overcoming and avoiding obstacles, and as anniversaries are often a time of reflection, I thought I would share some of my experience with you here:

Ready? Steady? Go!:

 As DHgate.com is my second business venture, the first being Joyo.com, I started with at least some experience in getting a new business off the ground. I founded DHgate in 2004 and spent a full 12 months in development before it was launched onto the market. Initial user experience is critical in building a customer-base and although the site’s functionality is far more sophisticated now than it was then, we launched with a strong, solid service offering that worked. It was financially difficult during that first year, and the temptation to rush forward was very real, but our business would need to withstand global transactions never-before completed in this way –  We were generating a new market and had to be thorough. Getting it right would mean customer loyalty and referrals, getting it wrong would mean an uphill battle, or worse.

Make time your friend:

Your “things to do today” list is beginning to look more like the sequel to “War and Peace” and everything appears to be a priority. How can you justify the badminton game at 8pm on a Wednesday? Personally, I have always felt passionate about making time for sports. The friendly-competition, the socializing, the exertion, the change of pace, and general break in scenery does wonders for my focus in the office. Health benefits aside, good time management includes making time for recreation. Sure, there are times when leaving the office isn’t possible, but by doing my best to ensure I can ‘get away’ at least a couple of times a week, I’m actually more efficient at my desk.

Listen, listen, listen:

As an entrepreneur, my impulse is to follow my heart and act on instinct rather than spend long periods of time deliberating.  But if there is one learned-skill I would say has been most valuable to me during my two ventures, it would be an ability to listen to those around me. Deeply invested in my business, both financially and emotionally, it has not always been easy to have the perspective needed to make the most effective decisions. Detaching myself and really listening to those with expertise and/or insight has proved vital to DHgate’s growth. After due diligence, I have often acted on suggestions from customers, staff, competitors, lawyers, industry experts, etc , but I haven’t always felt compelled to do so. I try to understand their perspective and use that to form my judgment, and that is where the lesson really pays off.

Please share your tips on lasting the test of time - we can all learn something from how others have got through the tough times and lived to tell the tale! After all, when running a business, the challenges never stop.

That’s why I love it.

dhgate_team

Inspiring Reads: Online and Dangerous

For those of you who are interested in building your online business and discovering life outside of eBay, the two books I am recommending today will be right up your alley. Even for the bricks-and-mortar entrepreneurs out there, keeping in-the-loop on ecommerce know-how can prove worthwhile in more ways than one. Whether it’s your lifeblood or your competition, getting to the nitty-gritty is a worthwhile venture.SixPixelsofSeparation

In “The Online Millionaire: Strategies for Building a Web-Based Empire on eBay and Beyond” author Amy Joyner makes a valiant attempt to simplify multi-channel marketing for ecommerce. While the book claims to have enough ‘ins-and-outs’, ‘tricks-of-the-trade’ and ‘inside scoops’ to have you dining with Bill Gates and Richard Branson in no time – most of us will find it a worthwhile read with some interesting ideas and tactics. A new edition should be on the cards.

Mitch Joel, of digital marketing fame, has just released a booked called “Six Pixels of Separation” which, although I have yet to read it, promises to be quite compelling. Being that it was only released 2 weeks ago, it is an up-to-date roadmap for the latest tactics, insights, and tools to help entrepreneurs and small businesses leverage new media to connect with their target market and grow their revenues – for free. I’ve got my copy on order.

Risky Business

dalianLast week I took part in the World Economic Forum’s “Summer Davos” in Dalian, China.
 
As a facilitator for the “”Maintaining an Innovative Edge” workspace session, I really had an opportunity to understand the particular challenges facing companies all over the world. I’m excited to outline a few of the findings in future posts, but first of all I wanted to focus on a key topic that was discussed over the conference in general – That of risk-taking.
 

In a recent article on CNN (that you can read here), James Schiro, group chief executive officer of Zurich Financial Services, is quoted as saying that there is a feeling boardrooms that you can “combine being risk-free with innovation and an entrepreneurial spirit. That’s impossible.”

And I couldn’t agree more.

Risk-taking is what makes an entrepreneur. I was in a safe, senior management position at Cisco Systems, the market leader of the time when I saw an chance to become my own boss. My decision to start out on my own raised more than just a few eyebrows.

I didn’t have the inside scoop, or a huge financial support – quite the opposite, in fact – but what I did have was instinct and ambition. Sure, looking back I might have done a few things differently in early days, but it was a steep learning curve and I have benefitted from the many lessons.

Risk-taking got the ball rolling for Joyo.com and continues to keep it snowballing at DHgate.

A good article on smart risk-taking can be found here, but the best advice I can give you is to trust your own judgment.