Category Archives: Events and Happenings

From Beijing to Stanford: AlwaysOn Global 250

More than five years have passed since I founded DHgate. We’ve since grown to a company of 300 and every step of the way I have encouraged innovation and entrepreneurial spirit within our team. From implementation of countless improvements to our platform to development of an online microloan program for SME suppliers, we have continually made changes to better fulfill our brand promise. Our customers and partners haven’t been the only ones who noticed the improvements to our business.

Today DHgate will be honored at AlwaysOn Global 250The AlwaysOn and STVP Summit at Stanford University. We are joining the AlwaysOn Global 250, which recognizes top emerging private companies that create new business opportunities in the global technology markets each year.

We are honored to receive this award, which puts us in the company of some brilliant game-changing technology players. Our team works exceptionally hard to improve our business. Listening and acting on their feedback has brought us to the attention of industry experts like AlwaysOn.

My team and I would like to thank our customers and partners who help us make our platform and services better. Please continue to offer your opinions or suggestions here.

Blog of the Month: China Realtime Report

The Wall Street Journal continues to produce excellent content in their China focused blog “China Realtime Report”, and May was particularly juicy. Read this post here or see below.

Your thoughts are welcome, as always!

John Lin, chief technology officer of eBay’s Asia Pacific operations, thinks eBay’s marketplace may yet make a comeback in China.

The company, which used to have a domestic Chinese consumer-to-consumer, or C2C, auction website, largely pulled out of the market in 2006 after Alibaba Group’s Taobao.com gobbled up its market share by undercutting its fees. Taobao executives say they plan to continue allowing merchants to sell without paying commissions, and Taobao still has the lion’s share of the online C2C market, but the rivalry between two companies has since taken a more friendly turn, with Alibaba Group’s wholesale platform AliExpress acceptingonline payments via eBay’s PayPal, and with executives on both sides saying cooperation and competition can go hand in hand.

EBay’s current operations in China remain small compared to Alibaba Group and other Chinese e-commerce companies like DHGate, but like PayPal, the company has refocused its energies on export-oriented merchants in China who want to reach overseas buyers on its international websites. In the years since giving Tom Online control of its Chinese marketplace, eBay has created a Chinese Web portal, ebay.cn, a customer support team and a suite of value-added services to acquire more of these types of customers.

Since refocusing eBay’s China business, “business has been growing pretty nicely,” Lin said in an interview at the company’s Shanghai office on Wednesday. He declined to say what percentage of eBay’s marketplace transaction volume came from Chinese merchants, but said that China makes up an increasing percentage of the company’s $60 billion overall transaction volume, with more than double-digit growth every year.

Like most other e-commerce companies in China, eBay’s approach to Chinese clients requires much more hand-holding than would be needed in other markets. Lin says the local customer support team, which consists of dozens of people, must constantly call and otherwise stay in contact with Chinese merchants to advise them on how to improve their global listings. The support team makes recommendations to customers about discontinuing the sales of products that infringe on intellectual property, and about creating free shipping policies, which are more attractive to U.S. buyers. EBay also negotiates with logistics operators and translation companies to provide better rates for merchants who want to use their services.

“In the domestic market today there is still no monetization” because the standard practice, set by Taobao.com, is not to charge merchants commission for listing, Lin said.

“EBay was very frustrated with the low margins in the domestic market in China. I hate to say this, but it’s not a public service,” he said. “We specialize in high margin business,” and cross border trade is “highly profitable.”

He added that eBay’s Chinese merchants, which are predominantly small to medium-sized businesses (in contrast with the high percentage of consumer sellers in the U.S. who aren’t full-time merchants), pay slightly higher rates than U.S. domestic sellers do.

While eBay clearly doesn’t buy into Taobao’s “free” strategy, however, the Chinese website has continued to grow at warp speed in terms of transaction volume, and is, in fact making revenue by other means including sales of keyword-advertising. Analysts estimate Taobao earned between $200 million and $250 million in revenue last year.

Lin and eBay Marketplace Development Director Dandan Cheng argue that price-cutting can lead to a never-ending vicious cycle, in which Chinese companies may never find a way to charge customers, especially if competitors are waiting to undercut their prices when they finally do. Lin says that by building its brand among export-oriented merchants, eBay is “well-positioned for future development in China,” in both the cross border and domestic markets.

Silver Lining in Eurozone Financial Crisis

The European financial crisis has sent shockwaves through the global economy and has a number of ramifications for the international trading sector, especially sourcing product from China via ecommerce platforms. However, like in all things, there is a silver lining for many companies, particularly from the US, who can take advantage of the situation.

Back in March of this year I somewhat hesitantly predicted that there would be no significant movement in the value of the Chinese currency (RMB) as against its major trading currencies like the US dollar and the Euro in the short term. This is still a hot topic of discussion and contention for many international and Chinese clients of my company, www.dhgate.com, as it has a direct impact on the costs of sourcing products from China.

Currently, the Chinese RMB is informally ‘pegged’ to the US dollar at a rate of about 6.8 and this undervaluation was arguably causing trade imbalances between the US and China. The argument goes something like this: while it was good for US importers and Chinese exporters to have the RMB at an artificially low level, at the same time it made products imported from the US into China artificially high thereby hurting US companies

In the past few months it was thought that there was a consensus amongst Chinese policy makers that the peg would be broken and the Chinese RMB would be allowed to gradually rise about 3-5% thereby cushioning the impact on the Chinese export sector. This, of course, was on the basis that the world economy was steadily recovering from the Financial Crisis and there were no other major financial crises in the world.

Well what a difference a couple of months makes!

The dramatic European debt crisis as a result of the Greek bailout and the plunging value of the Euro has meant that any plans for a slight rise in the RMB as against the US dollar are now on hold…again.

The Euro has plunged to its lowest level against the RMB in almost a decade. It has fallen 14.5% in the past 4 months alone and the future is uncertain. The dramatic slump has prompted Chinese authorities to publically warn that China’s exports to Europe are threatened. Indeed, there are a number of anecdotal reports from clients of my company that European importers are cancelling or significantly reducing product orders. This appears to be by virtue of an inability of European companies to obtain normal trade finance because of the severity of the debt crisis together with heavily reduced purchasing power of the Euro.

A number of Chinese domestic economic issues also cloud the picture. The Chinese Stock Exchange has fallen sharply in recent times. This is mainly due to the Chinese government’s attempt to restrict the availability of credit in order to prevent the real estate property bubble from bursting.

All of these factors mean that there will be no short term revaluation of the RMB as against the US dollar. There are important trade and economic bilateral talks next week between the US and China and it appears that the revaluation issue, always a perennial topic in these trade talks, has been taken off the table. The US Government has recently stated that it intends to press China on other trade issues like market access for US companies and increasing the value of US exports to China. The US has announced that it wants to double US exports to China over the next decade.

What does all this mean for US SME importers of Chinese products? I believe that the situation presents great opportunities as the prices of Chinese products available for export will remain low for the foreseeable future and there appears now to be no likelihood of major costs increases as a result of exchange rate issues. From my discussions with my Chinese manufacturing clients, there is now a lot of opportunity to lock in these prices for the future.

More importantly, because of the problems in the European import market, many Chinese suppliers and manufacturers will now shift their focus to other markets, particularly the US. This means that there is the ability to achieve much lower prices from Chinese exporters because of the excess product available. It maybe that there has never been a better time for US SME companies to commence or increase sourcing product from China.

The European financial crisis has sent shockwaves through the global economy and has a number of ramifications for the international trading sector, especially souring product from China via ecommerce platforms. However, like in all things, there is a silver lining for many companies, particularly from the US, who can take advantage of the situation.

Back in March of this year I somewhat hesitantly predicted that there would be no significant movement in the value of the Chinese currency (RMB) as against its major trading currencies like the US dollar and the Euro in the short term. This is still a hot topic of discussion and contention for many international and Chinese clients of my company, www.dhgate.com, as it has a direct impact on the costs of sourcing products from China.

Currently, the Chinese RMB is informally ‘pegged’ to the US dollar at a rate of about 6.8 and this undervaluation was arguably causing trade imbalances between the US and China. The argument goes something like this: while it was good for US importers and Chinese exporters to have the RMB at an artificially low level, at the same time it made products imported from the US into China artificially high thereby hurting US companies

In the past few months it was thought that there was a consensus amongst Chinese policy makers that the peg would be broken and the Chinese RMB would be allowed to gradually rise about 3-5% thereby cushioning the impact on the Chinese export sector. This, of course, was on the basis that the world economy was steadily recovering from the Financial Crisis and there were no other major financial crises in the world.

Well what a difference a couple of months makes!

The dramatic European debt crisis as a result of the Greek bailout and the plunging value of the Euro has meant that any plans for a slight rise in the RMB as against the US dollar are now on hold…again.

The Euro has plunged to its lowest level against the RMB in almost a decade. It has fallen 14.5% in the past 4 months alone and the future is uncertain. The dramatic slump has prompted Chinese authorities to publically warn that China’s exports to Europe are threatened. Indeed, there are a number of anecdotal reports from clients of my company that European importers are cancelling or significantly reducing product orders. This appears to be by virtue of an inability of European companies to obtain normal trade finance because of the severity of the debt crisis together with heavily reduced purchasing power of the Euro.

A number of Chinese domestic economic issues also cloud the picture. The Chinese Stock Exchange has fallen sharply in recent times. This is mainly due to the Chinese government’s attempt to restrict the availability of credit in order to prevent the real estate property bubble from bursting.

All of these factors mean that there will be no short term revaluation of the RMB as against the US dollar. There are important trade and economic bilateral talks next week between the US and China and it appears that the revaluation issue, always a perennial topic in these trade talks, has been taken off the table. The US Government has recently stated that it intends to press China on other trade issues like market access for US companies and increasing the value of US exports to China. The US has announced that it wants to double US exports to China over the next decade.

What does all this mean for US SME importers of Chinese products? I believe that the situation presents great opportunities as the prices of Chinese products available for export will remain low for the foreseeable future and there appears now to be no likelihood of major costs increases as a result of exchange rate issues. From my discussions with my Chinese manufacturing clients, there is now a lot of opportunity to lock in these prices for the future.

More importantly, because of the problems in the European import market, many Chinese suppliers and manufacturers will now shift their focus to other markets, particularly the US. This means that there is the ability to achieve much lower prices from Chinese exporters because of the excess product available. It maybe that there has never been a better time for US SME companies to commence or increase sourcing product from China.

Chinese Parliament and You

Now that the spectacle of the Chinese Spring Festival has finished, China is back to business. Whereas February is the festival season, March is politics season. This week I want to focus on some pressing economic and financial issues because of their importance to US buyers of Chinese products.

Beijing has become the focus of China as over 3000 government and people’s delegates descend on the capital for a ten day Congress which decides the economic, social, legal and other policies of the country. It is a particularly important and timely meeting as there are a number of pressing economic and financial issues, like inflationary pressures and the valuation of the Chinese currency the yuan, that are uppermost in many people’s minds – Chinese and foreigners alike.

February was a great month for Chinese exports which were up about 45% on the previous year. There is guarded optimism that this trend will continue and I believe that cross-border ecommerce will be a driving force.

Looking at our transactional data and talking to our DHgate.com Chinese suppliers, I believe that foreign companies, particularly US firms, are replenishing their inventories and introducing new product lines. This is a strong sign of increasing confidence in the future.

Also in my discussions with Chinese and international clients and colleagues, I am constantly asked about my opinion on the direction of the value of the RMB. Clearly this has a direct impact on the costs of sourcing and has tremendous importance. You will no doubt have seen and read numerous analyses, commentaries and articles on this issue.

I don’t want to get into a debate of the rights and wrongs of this issue, but I think it’s suffice to say that there’s a lot of misconception and misunderstanding on both sides. I believe though that there will be no significant movement in the value of the RMB in the short term. Whether there will be a slight rise in its value later in the year as some are predicting will depend on the economic performance of the country. In the meantime, China-sourced products continue to remain extremely cost competitive for SME buyers. Stay tuned as there is a lot more to come on this issue.

The other major Chinese financial issues that have the potential to affect Chinese suppliers and overseas buyers are the specters of inflation, wage rises and looming labor shortages.

Despite a recent spike in inflation (particularly in the food, housing and wages sectors) over the past few months, the Government appears to have it under control. With respect to the labor market and costs, I’ll post on this issue in the future.

On a final note, during the Congress, the Government announced a major commitment to the development of China’s ecommerce platform, particularly in the SME sector. This is the first time it has been made a ‘front and center’ policy. A number of initiatives will be promoted to introduce SME online suppliers and manufacturers to better business practices and ecommerce trade. This is a welcome development.

My own company, DHgate.com, is actively developing its training and education programs for our online Chinese clients and welcome this Government policy which complements our vision for the future of high-quality product and service offerings from China’s manufacturing sector. I’ll talk more of these initiatives in a later post.

Made in China: The Brand

As I write this entry, the Chinese Spring Festival is upon us. It is the most important Chinese festival and celebrates the start of the Chinese New Year and the advent of spring. It is traditionally a time for people to gather and indulge in a weeklong celebration of food, family and festivities. Think of it as all the merriment of western holidays rolled into one, but with a lot more fireworks!

Spring Festival also involves one of the largest annual human migrations with well over 200 million people making their way around the country; usually back to their home town for a family reunion.

Not surprisingly, China closes down for a week or so. Officially the country is on holiday from the 13th to the 20th February; however, the Festival can unofficially run from a week before to a week after these dates. In the case of businesses, most will only close for a few days of the official holiday. For example, at my company, DHGate.com, our customer service team be on holiday between the 13th and the 16th but will operate with a skeleton staff from the 17th to the 20th .

Most Chinese suppliers and shipping companies will be closed for a few days; therefore slight delays in processing overseas orders may be encountered. The shipping of products that are warehoused in the US and UK should not be affected.

During my recent business travels around Asia and the US, something that has caught my attention is an ad that promotes the ‘Made in China’ brand which is frequently appearing on international television. You may have seen it on CNN. The slick advertisement is a deliberate attempt, (the first to my knowledge), by the Chinese Government to rebuild and promote the China brand in the international market. Have a look at the ad here.

The theme of the ad is ‘Made in China, Made with the World’. Clearly the intention of the Government is to rebuild trust with overseas consumers after a string of product safety and quality issues and also to allay fears that cheap Chinese products take jobs away from overseas countries.

The message is that it’s a collaborative effort. People don’t often realize that over 60% of Chinese exports to the US are produced by firms owned by foreign companies. A computer ‘made in China’ is likely to contain a large portion of imported components. Also, although the final assembly and testing is done in China, the design and specifications were created overseas.

One of the other themes in the ad is that China is now very serious about the integrity of its brands both national and product specific. The commitment to product safety, quality and integrity by the Chinese government and manufacturers is greatly improving. In the future, I’ll detail the efforts being made in these areas.