Online publication, Internet Retailer, recently published the findings of a report prepared by Retail Systems Research LLC entitled “Online Commerce in 2009: The Game Has Changed—Have Retailers?”. The prospects for online retailers in the coming 12 months looks promising. IR conclude that “in an increasingly multichannel retail world, retailers surveyed in the report listed online merchandising and cross-channel capabilities as the two technology areas that will bring the most value.”

See some of the findings below. Are these in line with your thoughts? Let me know!